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"We aren't waiting for Vivianne Reding" - Awayphone

by Guy J Kewney | posted on 24 January 2007


"The trend of voice call costs is to be free," opines Awayphone CEO Sherry Madera - a pioneer of roaming call charge reduction, aiming to beat the European Commissioners to a fair deal for business travellers.

Awayphone's trick is to sell subscribers a SIM card which routes over the Internet whenever possible, and which offers a local phone number in foreign territories.

"I'm just off to Toronto," she explained at breakfast today. "I'll step off the plane with a Toronto phone number, and as soon as I switch the phone on, people there can get me with a local call."

But at the same time, her London contacts will be able to call her normal London mobile number, and get exactly the same phone.

The launch of Awayphone has been getting good traction with press comment, but Madera thinks some of that has been misguided. The BBC, for example, gave her plenty of space, but equated her service to Skype, which appears to get her excited:

"The thing is, Skype assumes you have an Internet connection on your device. Now, when you get off your plane in Beijing, you don't have a local WiFi connection. When you're sitting in your taxi, heading to your hotel, you aren't online, even if you have a WiFi phone - and you certainly can't make 'free' calls from your laptop unless you're calling another Skype user."

Awayphone arose out of Madera's experiences in investment banking, which involved travelling to the Far East a lot. Her experience of roaming charges horrified her, even on a merchant banker's expense account, but what really struck her was that "if you have a Canada phone number and you're in Hong Kong, you're a business tourist, not a business executive."

Her theory is that if you want to be taken seriously as someone who has an interest in the local market, you have to have a local phone number.

Awayphone gives you two local numbers in the countries of your choice when you sign up. Extra numbers can be added to your SIM for 12.50 - a one-time fee, which never needs to be paid again.

The only bit that's missing from an ultra-smooth "presence" in the territory of your choice, is proper caller line identity. "We're working on that, and should have it for later this year, Q3," she told NewsWireless.

That will allow you to see which country your incoming call is started, and, eventually, allow you to present a local CLID to the people you call. Currently, it shows "private" which, Madera agrees, isn't ideal.

"Typically, the 25 pound cost of signing up is saved on your first overseas trip," she claims. "That's enough for our customers."


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