Blog

Definitely time to give OneTel the opportunity to re-pitch...

You rang? I wouldn't know - I can't retrieve my voice-mail. Several people have called this afternoon while I was on the phone doing an interview, and OneTel, which provides my landline into the office, says it is recording your messages. But when it comes to retrieving, OneTel is rather less forthcoming.

If you rang, try again on the mobile. And if you do cut-price phone services, it's probably worth your giving me a call (phone number on request if you hit the contact button) - because I've just about had enough of the Carphone Warehouse voice subsidiary.

The symptoms have been intermittent for a while, but simply described. You dial 1571 to get voice mail, and Carphone Warehouse simply disconnects you. "The other party has hung up," says the autobot.

Amusingly, if you ring the "customer support" number, you get the same treatment. Of course, it's an 0845 number and so you get two minutes of revenue-generation music-on-hold first.

So I mailed "complaints" and got an instant email reply:

Thank you for your recent email, this is an automatic acknowledgement of its receipt. A full response will be forwarded to you within the next few days.

Time to move on, I think!