News

iPaq petition - founder rejects "errors" accusation

The man who started the iPaq petition to "new HP" goes on the record: it's up to Compaq, whether it's hardware or software that causes problems, he explains ...

I just wanted to point out a correction to your recent posting from Scot Wilcoxon entitled, "News - iPAQ fans fight back against "slur" -blame Microsoft"

In this post, Scot continually refers to errors in the petition based on the fact that we are claiming there are problems with the iPAQ hardware instead of blaming the software or the Operating System.

This is not true or factual. We do not claim that the issues are hardware-related. In fact, the exact wording is, "Issues affecting the ____ series include, but are not limited to ... " The issues that are on the iPaq 36xx/37xx and 38xx lists are issues that are SPECIFIC to that model iPaq. All PocketPCs do not suffer from these issues. Any issues that are Operating System related are listed separately in the petition.

Whether it is a hardware or a software issue is irrelevant. The fact is that the issues listed are iPAQ-specific. As a result, HP/Compaq IS responsible for them. We CLEARLY state in the petition that we are not expecting HP/Compaq to fix Microsoft's work and the Operating System issues are listed separately.

In fact, the only mention of the word "hardware" is in the options for HP to resolve this situation ...

"The signers of this petition present two options for HP/Compaq to satisfactorily resolve this situation:

1. Immediately announce and implement a comprehensive program to fix the non-operating system related issues some users are having. This program can include hardware replacement, software updates, and hardware repairs. Any such program must be accompanied by firm delivery dates and be completed within 60 days.

2. Offer a full refund of the original purchase price of the device and any HP/Compaq-branded accessories to any worldwide user who is experiencing some or all of the issues detailed above. Before qualifying for the refund the user must have, (a) previously attempted to resolve the problems with their iPaq through HP/Compaq technical support to no avail OR (b) will attempt to resolve the problems with their iPaq through HP/Compaq technical support before requesting a refund."

We have been VERY fair to HP/Compaq in the petition. There are many issues that never made it to the petition because we could not find documentation that supports them.