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How Orange dealers flatter us ignorant twats who think we're customers

by Guy Kewney | posted on 17 February 2006


A call from Orange - or so it would seem -  offering me a new phone. It is, of course, a complete waste of time: as a Member of the Press, if I need to test a new Orange phone, all I do is pop around with the old one, and walk away with a new one.

Guy Kewney

But that doesn't stop some guy spamming me. Today, I got this semi-posh sounding bloke:

"Hello, this is Mark from the Orange Upgrade Centre. I wanted to ask how long you've had your current phone?"

The correct response would be:  "Can you just confirm my address?" - which would expose him as someone from Phones4U Orange Upgrade Centre. But I didn't want to waste time. So I tried to explain: "Mark, I'm afraid that this is an evaluation unit provided for me, by Orange, and owned by Orange, and so you'd be wasting your time."

"You what?"

It's Friday, it's the end of the 3GSM week, and I really don't need to start a conversation, so I said: "Never mind!"

Response from Mark: "OK, you ignorant twat." And he (thankfully!) ended the call.

Orange came bottom of the league in that customer relations survey. Could some of it be people posing as Orange twats?

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How Orange dealers flatter us ignorant twats who think we're customers