News

Translation from Swedish: the Sony Ericsson Codex!

P>Reader Mikael Fransson has taken pity on those of our readers who were baffled by the machine-translated news report in the Swedish web site which first revealed the problems with the T610 phone from Sony-Ericsson.

Fransson's translation is from this original Swedish story, which we covered yesterday.

Headline:

Sony Ericsson: The audio related problems with the T610 have been fixed

Sony Ericsson has found the defect which caused the audio problem in its new handset T610.

"We have fixed the units which at present are still in the factory and all units leaving the factory have been corrected," says Per Alksten at Sony Ericsson. "Those who already bought a T610 can have it fixed, but it has to be sent for repair since the necessary adjustments cannot be made by the vendors."

He added: "Those who send in their handsets for repair will have to wait 2 to 3 weeks before it is returned. Information about how the handsets are to be repaired has been sent to our repair shops and vendors."

A temporary solution suggested by Per Alksten is to use the hands free with the handset. When using the handset the noise disappears. "It is very regrettable that this has happened to our customers since we of course want to sell a quality product to our customers, a product they will appreciate."

Our story has prompted a re-iteration from Peter Bodor at Sony Ericsson: "We are NOT recalling the T610 anywhere. There's been a slight issue with background noise in some of the phones, however it's fixed since two weeks by a slight adjustment in the manufacturing process, so all the new units are just fine. If consumers should have any queries, they will get support from their regular service channels."

We'd just like to point out that this is pretty much exactly what our story said: "We are aware of a problem with some early models," said a publicity official, "but it was a very small glitch on a very short production run, and that problem has been eradicated. We certainly aren't recalling them; we're just replacing those models where users find the hiss excessive."